Playa Senator

CANCELLATION POLICY

CANCELLATION POLICY

PAYMENT

Payment on arrival. Credit card will only be used to guarantee your booking.


CANCELLATION

Holiday Hotels

Cancellation fees according to Hotel/Offer conditions. Cancellation guarantee (€29.9 – NON-REFUNDABLE) + €30 modification expenses. Bear in mind that we will also include on the website a “Protection including Covid guarantee”, which specifies that if the reason for which the guest will not arrive at the hotel is because of contracting the disease, or not being able to travel from their place of residence due to restrictions imposed by the central or autonomic government, or any other incident of that nature, the price will be paid back in full. In any other case, like in Senator, we will issue a voucher for the amount corresponding to the percentage of cancellation expenses that can be used for a future stay at our hotel. If you leave the hotel before your date of departure, you will be charged the price of 1 night.

Urban Hotels

If you cancel more than 7 days before 12 pm on your day of arrival, you will receive a voucher for the full price of your booking you can redeem at any hotel of Senator Hotels & Resorts, Spain. The voucher is valid for one year. If you cancel less than 7 days before your arrival, you will be charged 100% of the booking.

Flexible rate: free cancellation until 12:00 p.m. on the day of arrival, otherwise we will charge the amount of the first night. In case of “no show”, we will charge the amount of the first night