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Covid 19
Covid 19
Information
Following Real Decreto 463/2020, from March 14, where it was declared the state of alarm for the management of the health crisis situation caused by COVID-19, we would like to express our solidarity and let you know that both your safety and our employees’ are our highest priority. Therefore, we inform you that we are cancelling all reservations with expected arrivals during the state of alarm period decreed by the Spanish Government and its successive extensions, if any.
Do you have a reservation at one of our hotels with entry scheduled in this period?
If your reservation has a refundable policy, it will be cancelled automatically.
If your reservation was made with a non-refundable rate, please contact us by phone or by email and we will inform you of the different possibilities.
Senator Hotels & Resorts: Phone: +34 950 335335 Email: reservas@senatorhr.com
Due to the high volume of calls and emails in our Customer Service, when sending an email, please indicate your date of entry and reservation tracker in the subject (SUBJECT: LOC XXXX – DAY / MONTH / YEAR). We appreciate your understanding in advance.
We are well aware that the COVID-19 pandemic and the response from government and health authorities are constantly changing and developing. Please note that the criteria contained in this document are therefore subject to change over time.
We will continue updating the information through this medium.
Thank you for trusting us.