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HEALTH AND CLEANING PROTOCOLS

Our commitment

At Senator Hotels & Resorts our priority is your health

With over 53 years of experience in the industry, we have always been innovative in many protocols and cleaning standards. Now even more, we join your concern for our collective health, and we have put in place new and reinforced protocols of hygienization that allow everyone to enjoy our facilities and have a safe stay.

We comply with the regulations in force regarding the use of masks.
Please use it responsibly.

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CLEAN ROOMS

Temporary protocol

We reinforce the daily cleaning protocol of your room with special emphasis on the high-touch areas like the knobs and the light switches.

After guests check-out, the rooms will undergo a disinfection process.

We’ll reduce amenities to prevent contagious elements, and everything will be at your disposal at reception if you need anything.

All our cleaning products will be complemented by disinfectant.

Each room will receive an ozone treatment after each occupation.

SPECIALIZED PERSONNEL

Temporary protocol

We reinforce the jobs necessary to guarantee our guests’ safety and protect our staff under all health regulations. We also protect our staff through EPIS.

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APPROVED DISINFECTION

You will find approved hydroalcoholic gel dispensers for mandatory use in most areas of our establishments.

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CHECKIN ONLINE

Streamline your entrance from home, reducing paperwork and waiting time at reception. We keep innovating for you.

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POOLS

Temporary protocol

We will have a designated staff that will disinfect each sunbed and lounge chair after each use.

At the end of the day, the pool area will undergo a thorough disinfection process.

RESTAURANTS

Temporary protocol

We will have reinforcement staff in charge of checking the capacity, preventing crowding and making sure the surfaces are clean. Single-use napkins will be provided.

In all cases, you will continue to enjoy the best all-inclusive service with top brands in our bars. In short, the buffets will be the same as always but reinforcing hygiene, safety and social distance measures.

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ANIMATION

Temporary protocol

Our entertainers will receive specific training to carry out activities with small groups.

We will divide the Kids Clubs by age, prioritize outdoor activities and avoid physical contact. All the material used in the activities will undergo a thorough cleaning and hygiene process.

As soon as possible, we will offer you again the usual animation.