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HEALTH AND CLEANING PROTOCOLS

Our commitment

At Senator Hotels & Resorts our priority is your health

With over 53 years of experience in the industry, we have always been innovative in many protocols and cleaning standards. Now even more, we join your concern for our collective health, and we have put in place new and reinforced protocols of hygienization that allow everyone to enjoy our facilities and have a safe stay.

+ HIGIENIZACIÓN POR OZONO

Además de la limpieza y desinfección habitual con productos DIVERSEY, desinfectaremos con OZONO habitaciones, zonas de paso y zonas nobles de forma permanente.

In addition to the usual cleaning and disinfection with DIVERSIFIED products, we will disinfect rooms, passage areas and public areas regularly with OZONE. This disinfectant biocide is very powerful and efficient against all types of microorganisms, and eliminates odors and any polluting agents such as viruses, fungi or bacteria in the air.

Recommended by:

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CLEAN ROOMS

Temporary protocol

We reinforce the daily cleaning protocol of your room with special emphasis on knobs, switches etc.

Each room will be unoccupied for at least 24 hours before being re-occupied by the next guest.

We’ll reduce amenities to prevent contagious elements, and everything will be at your disposal at reception if you need anything.

All our cleaning products will be complemented by disinfectant.

Each room will receive an ozone treatment after each occupation.

SPECIALIZED PERSONNEL

Temporary protocol

We reinforce the jobs necessary to guarantee our guests’ safety and protect our staff under all health regulations. We also protect our staff through EPIS.

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APPROVED DISINFECTION

You will find approved hydroalcoholic gel dispensers for mandatory use in most areas of our establishments.

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CHECKIN ONLINE

Streamline your entrance from home, reducing paperwork and waiting time at reception. We keep innovating for you.

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POOLS

Temporary protocol

We will have a designated staff that will disinfect each sunbed and lounge chair after each use.

Sunbeds and lounge chairs will be located at least 1.5 m apart.

At the end of the day, the pool area will undergo a thorough disinfection process.

RESTAURANTES

Temporary protocol

All our food products will be served by a professional at the buffet or will be served in individual portions to avoid contact.

In the restaurant, we will leave a free table between diners that guarantees a safe space.

Utilizaremos servilletas de un solo uso.

We will have single-use napkins, and specific personnel supervising the area and preventing crowds.

As soon as we can, our buffet system will be back to what our guests know.

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ANIMATION

Temporary protocol

Our entertainers will receive specific training to carry out activities with small groups.

Reforzaremos los miniclubs por edades, priorizando actividades al aire libre y evitando contactos. We will divide the Kids Clubs by age, prioritize outdoor activities and avoid physical contact. All the material used in the activities will undergo a thorough cleaning and hygiene process.

As soon as possible, we will offer you again the usual animation.